At Golf Sales Store, we’re committed to delivering premium golf equipment to players worldwide and ensuring your complete satisfaction with every purchase. Below you’ll find detailed information about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your golf equipment to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to some areas in Asia and remote regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges Policy

We stand behind our premium golf equipment just like we stand behind your game. If you’re not completely satisfied with your purchase, we offer a simple return and exchange process.

Eligibility for Returns

You may return most items within 15 days of receiving your order for a full refund or exchange. To qualify:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following golf equipment cannot be returned unless defective:

  • All golf gloves (including Adidas, Callaway, and FootJoy models)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with return instructions
  3. Package Your Item: Securely pack the item in its original packaging with all included accessories
  4. Ship It Back: Send the package to our warehouse at:
    Golf Sales Store Returns
    964 Saint Clair Street
    Greenwood, US 38930
  5. Track Your Return: We recommend using a trackable shipping service

Return Shipping Costs

  • You are responsible for return shipping costs unless the return is due to our error or a defective product
  • Original shipping fees are non-refundable

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Exchanges

For exchanges (size, color, or model changes):

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • We’ll process the exchange once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Defective or Damaged Items

If you receive defective or damaged golf equipment:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing times may be slightly longer

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Golf Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item to Return: [Product Name, Model, Size if applicable]

Reason for Return: [Please specify]

For exchanges, I would like: [Specify replacement product details]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Our Commitment to You

At Golf Sales Store, we understand that your game depends on quality equipment. Whether you’re shopping for premium golf clubs, bags, balls, or accessories, we’re dedicated to providing exceptional products and service. Our shipping and returns policies are designed to give you confidence in every purchase, so you can focus on what matters most – improving your game.

If you have any questions about our policies, don’t hesitate to contact our customer service team at [email protected].