At Golf Sales Store, we stand behind our premium golf equipment just like we stand behind your game. If you’re not completely satisfied with your purchase of golf clubs, bags, balls, or accessories, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Note on Non-Returnable Items: For hygiene reasons, golf gloves (including Adidas, Callaway, and FootJoy models) cannot be returned unless defective. All other golf equipment is eligible for returns.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below).
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all included accessories.
  4. Ship It Back: Send the package to our warehouse at:
    Golf Sales Store Returns
    964 Saint Clair Street
    Greenwood, US 38930
  5. Track Your Return: We recommend using a trackable shipping service for your protection.

Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Original Shipping Fees: Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Exchanges

For exchanges (size, color, or model changes):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Defective or Damaged Items

If you receive a defective or damaged golf club, bag, or other equipment:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Golf Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item to Return: [Product Name, Model, Size if applicable]
Reason for Return: [Please specify]

For exchanges, I would like: [Specify replacement product details]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

International Returns

For our global customers (excluding some areas in Asia and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing times may be slightly longer for international returns

If you have any questions about our returns and exchanges policy for your golf equipment, don’t hesitate to contact our customer service team at [email protected].

At Golf Sales Store, we’re committed to your complete satisfaction with every golf club, bag, and accessory you purchase from us. Your game deserves the best, and so does your shopping experience.