Welcome to Golf Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our premium golf equipment, shipping policies, and customer service. Whether you’re shopping for new clubs, balls, or accessories, this guide will help you make informed decisions about your golf gear purchases.

About Our Products

What brands of golf equipment do you carry?
We specialize in premium golf equipment from top brands including Callaway, Cobra, Bridgestone, Cleveland, Adidas, FootJoy, and Big Max. Our selection includes drivers, irons, putters, golf balls, gloves, bags, and accessories – everything you need to upgrade your game.
How do I choose the right golf clubs for my skill level?
While we can’t provide personal fittings online, our Callaway, Cobra, and Cleveland clubs offer options for all skill levels. Beginners might prefer game-improvement irons, while low-handicap players often select players’ irons or tour-inspired designs. Check individual product descriptions for recommended skill levels.
Are your golf balls conforming to USGA rules?
Absolutely! All golf balls we sell, including Bridgestone and Callaway models, conform to USGA regulations. We specialize in premium, tour-quality balls that offer exceptional performance within the rules of golf.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods tailored for golfers:

Standard Shipping (Recommended): $12.95 via DHL or FedEx (10-15 business days after 1-2 day processing)
Free Standard Shipping: Free via EMS for orders over $50 (15-25 business days after 1-2 day processing)
How long does order processing take?
We process most orders within 24 hours on weekdays. Weekend orders ship first thing Monday morning. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes! We ship globally to most countries (excluding some remote areas and parts of Asia). International orders may be subject to customs fees, which are the customer’s responsibility.
How are golf clubs packaged for shipping?
All clubs receive special protective packaging to ensure they arrive in tournament-ready condition. Drivers, irons, and putters are carefully secured to prevent damage during transit.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method for your protection.
How long do refunds take to process?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our golf-loving support team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is Golf Sales Store located?
Our headquarters is located at 964 Saint Clair Street, Greenwood, US 38930. Please note this is not a retail location – we operate exclusively online to bring you the best prices on premium golf equipment.

Didn’t find the answer you’re looking for? Our customer service team is ready to help with any golf equipment questions. Email us at [email protected] and we’ll get back to you faster than a well-struck drive down the fairway!